Refund policy

Return
Please note that incase of full/partial return of goods the corresponding Tax charges of 3% as well as transaction charges of 2% will be deducted from the refund amount.

The shipment charges incurred for dispatch of the return item will have to be borne by the buyer. 

Customers seeking to return/exchange an item for any reason must notify us within 24 hours of receiving the product. Unidentified returns will be returned to the customer. Returned items must be unused, unworn, unwashed, undamaged, not sprayed on with any kind of perfume, unsoiled and be in their original packaging. All material including plastic wrapping, tags, dust bags, box, gift box, wrapping must be returned along with the product.

All custom duties shall have to be borne by the buyer. 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@savigems.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Shipping
To return your product, you should mail to info@savigems.com for us to send you the postal address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.